Cookie and Data Usage Policy
17/08/2012 17:13 (Updated May 2018)
This Cookie Policy explains how Convenient Wills uses personal information we collect and how you can limit our use of that personal data.
This policy should be read in conjunction with our Legal Issues document to the right.
What are Cookies.
Cookies are small pieces of data that are stored on your computer when you access our website. They are used to help improve our website-visitor’s experience.
Use of Cookies
Typically cookies are used to:
- to build up a profile of how you and other users use the website.
- make our website work as efficiently as possible.
Personally, we [Convenient Wills] do not monitor any cookies created. It is possible though the that the software we use - Serif WebPlus - may install cookies.
Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or affect the way in which it operates.
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What cookies are generated?
Historically we used Serif Smart Objects - which used to generate a number of cookies. We have been advised that Serif stopped supporting Smart Objects in March 2018. Our website was subsequently redesigned.
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WebPlus Third-party Features
Serif have advised us that the following third-party features create cookies. Please consult third-party vendor information for privacy information relating to these cookies.
Serif have advised us that the following third-
Note: The features marked ## are not present on our website (at the time of this review).
PayPal
YouTube Video ##
Google Analytics
Google Adsense
Facebook Activity Feed ##
Facebook Like Feed ##
Facebook Recommendations Feed ##
Facebook Like Button ##
Twitter Favourites Feed ##
Twitter List Feed ##
Twitter Profile Feed ##
Twitter Search Feed ##
Twitter Tweet Button ##
Twitter Follow Button ##
Google +1 Button ##
Social Bookmarking - Facebook ##
Social Bookmarking - Twitter ##
Social Bookmarking - Delicious ##
Social Bookmarking - Digg ##
Social Bookmarking - Google Bookmarks
Social Bookmarking - LiveJournal ##
Social Bookmarking - Newsvine ##
Social Bookmarking - Reddit ##
Social Bookmarking - Stumble Upon ##
Additional information
For UK: Information Commissioner's Office (ICO): Guidance on New EU Cookie Law
Changes to this Policy
We reserve the right to alter our Cookie Policy without notification to website visitors or our clients.
If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy.
Non Compliance
If you don't feel we're adhering to this Policy, what should you do?
If you believe that we have not adhered to this Policy, please notify us by email at info@convenient-wills.co.uk and we will try to solve the problem promptly.
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Legal Issues, Disclaimers and Our Cookie Policy
Legal issues and Disclaimers Policy
19/08/2012 07:07 (Updated May 2018)
The following are the legal issues and disclaimers relating to our website.
This page should be read in conjunction with our Cookies Policy (on this page to the left).
Jurisdiction:
This web-site is based upon English Law the jurisdiction of which is limited to England and Wales. People residing in Scotland and other parts of the World should seek advice from an expert located in their area of the World. Similarly, if you are looking for advice about the jurisdiction of another country then our recommendation is that you speak to someone suitably experienced in that country’s laws.
Liability for errors and omissions:
The information provided on our website does not constitute legal advice or financial advice, and is provided for general information purposes only. No warranty, whether express or implied, is given in relation to such information.
We endeavour to provide a factually correct website. We shall not be liable for technical errors or omissions, typographical errors or omissions, editorial error, or discrepancies in the content of the site. Nor will we accept responsibility for the misinterpretation of facts contained therein.
A major goal of our website is to help you find information. We are not responsible for the content of any web images or information linked to this web site.
You are recommended to request a discussion (face to face or over the phone) to discuss your individual requirements.
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Cookies:
Please see the column to the left concerning our Cookie Policy.
What information do we gather?
After our May 2018 update to our website we no gather information from our website that:
- relates to, and can identify you (e.g. your name and address) (“personal information”); and
- information that does not identify you (e.g. how many visitors visited a specific page).
If you contact us via phone or email then your information is gathered, but that is covered in our General Data Regulation Protection (“GDPR”) and the Data Protection Act 2018 ‘Privacy Notice’ available on request.
How do we gather information?
Information is gathered directly (e.g. when you submit your details to us (e.g. your name, address etc.)
Use of your information
We might use your personal information to:
- contact you by email, mail or telephone to let you know about any of our products, services or promotions. Your permission to do so is implied by you first submitting your details to us.
Please note that we do not operate mass marketing campaigns. If we contact you it will be because:
- you have requested that we do so; or
you have purchased services from us in the past and we wish to check that the previously purchased products remain pertinent now.
Accessing and updating your personal information
You can unsubscribe to our marketing by emailing info@convenient-wills.co.uk or by writing to Rod Jones (data manager) at Convenient Wills, 16 Thomas Avenue, Newcastle-under-Lyme, Staffordshire ST5 9AF.
Alternatively if you receive a marketing email from us you can unsubscribe by clicking the ‘unsubscribe’ link that is attached every e-mail that we send, and follow the instructions.
You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to info@convenient-wills.co.uk.
Data Protection Act:
We are registered with the Data Protection Registrar.
The proprietor, Rod Jones, is the data controller.
Data Retention:
Where you contact us by e-mail your data will be forwarded to us via your Internet provider and our email server.
If no advice is given to you by us your supplied contact details (i.e. “Your data”) will be retained by us for 6 months or until we do our next data audit – whichever is the longer, unless you request us to contact you again in the future or you purchase a product or service from us.
Where a product or service is purchased and/or advice given the purchaser automatically becomes a ‘client’. In view of the nature of our work it is often necessary for client data to be retained for 8 years from a client’s death or upon notification that their death was more than 8 years ago -- whichever is the latter.
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Disclosing your information:
We may disclose your personal information to a buyer of our business, or if we are required to do so by law, or in good-faith believing such action is necessary to comply with the law. But other than in those exceptional circumstances …
- we do not disclose your personal information with any third party; and
- we never sell personal information, or will not pass it to third parties for marketing purposes without your permission.
Where we store your personal information
The personal information that we collect from you is stored primarily within the UK on our computer hard-drives and secure backup storage facilities.
We aim to retain the information provided by customers who use our Will writing and Lasting Power of Attorney Services for the customer’s lifetime plus at least 8 years. This is because we may be asked to prove evidence of why these documents were generated the way that they were and we need to have the evidence to show why. Data that meets this criteria will then be deleted on the next data audit.
Personal information that we collect from people enquiring about our services but who subsequently do not take up those services [and where no advice has been given] is retained for a period of six months from initial receipt, or until the next data audit – which ever is the longer.
Terms and Conditions of our Home Visit Services
Users of our ‘home visit services’ will receive a copy of our ‘Terms of Business - Home Visit’ terms and conditions at the time of using that service.
To request a copy of our ‘Terms of Business - home visit’ please email us.
Prices and Payment:
We reserve the right to amend our quoted prices without notice.
[NB. We undertake to advise our clients of all our fees before obtaining their commitment to purchase any product or service. Where agreement to purchase is given then the price agreed will not vary.]
Payment for our services is ‘in advance’ (i.e. payment is expected upon receipt of an order for a product or service, rather than after receipt by the client of that product or service.) unless otherwise agreed with the proprietor.
Changes to this Policy
We reserve the right to alter our Cookie Policy and our Legal issues and Disclaimers Policy without notification to website visitors or our clients.
If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy.
Non Compliance
If you don't feel we're adhering to this Policy, what should you do?
If you believe that we have not adhered to this Policy, please notify us by email at info@convenient-wills.co.uk and we will try to solve the problem promptly.
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This page lists our:
- Cookie policy (on the left); and
- Legal issues and disclaimers policy (on the right).
If you have any questions please contact us.
