Convenient Wills     The home visit will writing service

Stoke (01782) 639716

or     0800 072 5510

Cookie and Data Usage Policy

17/08/2012  17:13

This Cookie Policy explains how Convenient Wills uses personal information we collect and how you can limit our use of that personal data.

This policy should be read in conjunction with our Legal Issues document to the right.

What are Cookies.

Cookies are small pieces of data that are stored on your computer when you access our website.  They are used to help improve our website-visitor’s experience.

Find out more about the use of cookies on http://www.cookiecentral.com.

Cookies

A cookie is a small piece of information that is placed on your computer when you visit certain websites. Find out more about the use of cookies on http://www.cookiecentral.com.

Use of Cookies

We use cookies to:

Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or affect the way in which it operates.

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What cookies are generated?
We use Serif Smart Objects. The following Smart Objects may generate cookies if you visit our web site.

Please note that those marked ## are not presently used on our website at all [at the time of reviewing this policy], but potentially could be used in the future as we continue to develop our website.

The following Smart Objects create a session cookie (PHPSESSID) which are used to authenticate users and improve performance, and which expire at the end of the visitor's browser session:

Active Viewers ##

Blog ##

CMS

Forum* ##

Hit Counter

NewsPoll

Resource Booker ##

Shout Box ##

User List ##

* An additional session cookie (phpBB) is created by this Smart Object for user authentication and session management.


WebPlus Form Security:

The following anti-spamming features each create a session cookie.

CAPTCHA Form Control (on a form)

CAPTCHA Gateway (Serif Web Resources)


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WebPlus Third-party Features
Serif have advised us that the following third-party features create cookies. Please consult third-party vendor information for privacy information relating to these cookies.

PayPal

YouTube Video ##

Google Analytics

Google Adsense

Facebook Activity Feed ##

Facebook Like Feed ##

Facebook Recommendations Feed ##

Facebook Like Button ##

Twitter Favourites Feed ##

Twitter List Feed ##

Twitter Profile Feed ##

Twitter Search Feed ##

Twitter Tweet Button ##

Twitter Follow Button ##

Google +1 Button

Social Bookmarking - Facebook

Social Bookmarking - Twitter

Social Bookmarking - Delicious

Social Bookmarking - Digg

Social Bookmarking - Google Bookmarks

Social Bookmarking - LiveJournal

Social Bookmarking - Newsvine

Social Bookmarking - Reddit

Social Bookmarking - Stumble Upon


Additional information

For UK: Information Commissioner's Office (ICO): Guidance on New EU Cookie Law


Changes to this Policy

We reserve the right to alter our Cookie Policy without notification to website visitors or our clients.

If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy.

Non Compliance

If you don't feel we're adhering to this Policy, what should you do?

If you believe that we have not adhered to this Policy, please notify us by email at info@convenient-wills.co.uk and we will try to solve the problem promptly.



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Legal Issues, Disclaimers and Our Cookie Policy

Legal issues and Disclaimers Policy

19/08/2012  07:07 :  

The following are the legal issues and disclaimers relating to our website.

This page should be read in conjunction with our Cookies Policy (on this page to the left).

Jurisdiction:

This web-site is based upon English Law the jurisdiction of which is limited to England and Wales.  People residing in Scotland and other parts of the World should seek advice from an expert located in their area of the World. Similarly, if you are looking for advice about the jurisdiction of another country then our recommendation is that you speak to someone suitably experienced in that country.

Liability for errors and omissions:

The information provided on our website does not constitute legal advice or financial advice, and is provided for general information purposes only. No warranty, whether express or implied, is given in relation to such information.

We endeavour to provide a factually correct website. We shall not be liable for technical errors or omissions, typographical errors or omissions, editorial error, or discrepancies in the content of the site. Nor will we accept responsibility for the misinterpretation of facts contained therein.  

A major goal of our website is to help you find information. We are not responsible for the content of any web images or information linked to this web site.

You are recommended to request a discussion (face to face or over the phone) to discuss your individual requirements.

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Cookies:

Please see the column to the left concerning our Cookie Policy.

What information do we gather?

We gather information that:

How do we gather information?

Information is gathered in two ways:

(1) indirectly (e.g. using website technology); and

(2) directly (e.g. when you submit your details to us  (e.g. your name, address etc.)

Use of your information

We might use your personal information to:

Please note that we do not operate mass marketing campaigns. If we contact you it will be because:

you have purchased services from us in the past and we wish to check that the previously purchased products remain pertinent now.

Accessing and updating your personal information

You can unsubscribe to our marketing by emailing info@convenient-wills.co.uk or by writing to Rod Jones (data manager) at Convenient Wills, 16 Thomas Avenue, Newcastle-under-Lyme, Staffordshire ST5 9AF.

Alternatively if you receive a marketing email from us you can unsubscribe by clicking the ‘unsubscribe’ link that is attached every e-mail that we send.  

You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to info@convenient-wills.co.uk. There will be an administrative charge of £10 for providing a copy of this information.

Data Protection Act:

We are registered with the Data Protection Registrar.

The proprietor, Rod Jones, is the data controller.

Data Retention:

Where you complete a ‘contact us’ information field on this site then your data will be forwarded to us by Serif’s secure server.

Where you email us then your data will be forwarded to us via your Internet provider and our email server.

Your supplied contact details (i.e. “Your data”) will be retained by us for 6 months or until we do our next data audit – whichever is the longer, unless you request us to contact you again in the future or you purchase a product or service from us.

Where a product or service is purchased the purchaser automatically becomes a ‘client’.  In view of the nature of our work it is often necessary for client data to be retained for 8 years from a client’s death or upon notification that their death was more than 8 years ago -- whichever is the latter.

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Disclosing your information:

We may disclose your personal information if we are approached by a potential buyer of our business, or if we are required to do so by law or in good-faith believing such action is necessary to comply with the law. But other than in those exceptional circumstances   …

Where we store your personal information

The personal information that we collect from you is stored primarily within the UK on our main hard-drives and secure backup storage facilities – these facilities may be outside the European Economic Area ("EEA").

We aim to retain the information provided by customers who use our Will writing and Lasting Power of Attorney Services for the customer’s lifetime plus at least 8 years. This is because we may be asked to prove evidence of why these documents were generated the way that they were and we need to have the evidence to show why. Data that meets this criteria will then be deleted on the next data audit.

Personal information that we collect from people enquiring about our services but who subsequently do not take up those services is retained for a period of six months from initial receipt, or until the next data audit – which ever is the longer.

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Terms and Conditions of our Home Visit Services

Users of our ‘home visit services’ will receive a copy of our ‘Terms of Business - Home Visit’ terms and conditions at the time of using that service.

User of our ‘wills-by-phone’ service will receive a copy of our ‘Terms of Business - Wills-by-phone service’ terms and conditions at the time of using that service.

To request a copy of our ‘Terms of Business - home visit’ please email us.

Prices and Payment:

We reserve the right to amend our quoted prices without notice.

[NB. We undertake to advise our clients of all our fees before obtaining their commitment to purchase any product or service.  Where agreement to purchase is given then the price agreed will not vary.]

Payment for our services is ‘in advance’  (i.e. payment is expected upon receipt of an order for a product or service, rather than after receipt by the client of that product or service.) unless otherwise agreed with the proprietor.

Changes to this Policy

We reserve the right to alter our Cookie Policy and our Legal issues and Disclaimers Policy without notification to website visitors or our clients.

If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy.

Non Compliance

If you don't feel we're adhering to this Policy, what should you do?

If you believe that we have not adhered to this Policy, please notify us by email at info@convenient-wills.co.uk and we will try to solve the problem promptly.


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If you have any questions please contact us.